Support

Glide, by Neverheard Studio

Glide sends files directly between your devices over your local network — no cloud, no account, no size limits. This page covers the most common questions and how to reach us.

Two devices can't find each other

• Make sure both devices are on the same Wi-Fi network. Glide only discovers devices on the local network; it cannot find devices on cellular data, on a different Wi-Fi network, or across a guest/isolated network.
• Some routers isolate devices from each other ("client isolation" or "AP isolation"). If discovery doesn't work on a particular network, check the router's settings for that option.
• Make sure Glide has local network permission: on iOS, check Settings > Glide > Local Network is on; on macOS, check System Settings > Privacy & Security > Local Network.
• On Windows and Linux, allow incoming TCP and UDP on port 53317 in your firewall.
• Close and reopen Glide on both devices to restart discovery.

A transfer failed or was slow

• Transfers go directly between the two devices, so speed depends on your Wi-Fi, not on an internet connection. A weak signal on either device slows the transfer down.
• Keep both devices unlocked, with Glide open, and within Wi-Fi range for the whole transfer.

Where received files go

On iOS, received photos and videos can be saved to your photo library from the transfer screen; other files are kept in Glide's own storage, which you can browse from the app. On Android, macOS, Windows, and Linux, files land in your Downloads folder by default — you can pick a different folder in Settings > Receive.

Still need help?

Email nvhstudio@proton.me and describe what happened, including your device model and OS version — we'll get back to you.

Privacy

See the Privacy Policy for what data Glide does (and does not) collect.